Frequently Asked Questions

SyncStore is an offline-first inventory management system designed for retail and distribution businesses. It allows you to manage inventory, sales, and operations across multiple branches even without internet connectivity, with automatic syncing when you're back online.

Getting started is simple: Request a demo through our website, and our team will create your account and set up your branches, products, and users. We offer a 6-month free trial with no credit card required. We handle account creation to ensure proper setup and prevent misuse.

No! SyncStore is designed to be user-friendly and intuitive. We provide comprehensive documentation, video tutorials, and our support team is always ready to help you get started.

Yes! SyncStore is built offline-first. You can manage inventory, process sales, create restocks, and perform all core operations without an internet connection. When you reconnect, all changes sync automatically in the background.

Our variant system lets you sell the same product in different units (pieces, boxes, cartons, dozens, etc.). Each variant has its own pricing and you can convert between units when needed. Perfect for wholesale and retail businesses.

Absolutely. SyncStore supports unlimited branches, warehouses, and distribution centers. Each location has its own stock levels, pricing, and you can transfer inventory between locations with approval workflows.

When sync errors occur, you'll be notified immediately within the app. These errors can be resolved manually—you'll have full visibility into what went wrong and can take the appropriate action to fix the issue. This ensures you always maintain control over your data integrity.

Yes! SyncStore includes comprehensive customer management with credit tracking, payment history, and outstanding balance monitoring. You can process credit sales and track payments across all branches.

Yes! We offer a free plan for 6 months that includes core inventory management for a single branch. However, the free plan does not include syncing capabilities—meaning you can't sync data between devices or branches. To access multi-branch support, real-time sync, and advanced features, you'll need to upgrade to a paid plan.

The Professional plan ($49/month) includes up to 5 branches, real-time syncing, unlimited products, multi-branch inventory transfers, stock requests & approvals, advanced reporting, up to 20 user accounts, customer management, supplier management, and priority email support.

Enterprise ($149/month) includes everything in Professional plus unlimited branches and users, advanced role-based permissions, custom workflows, advanced analytics, priority phone support, and a dedicated account manager.

Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate the charges.

After 6 months, you'll need to upgrade to a paid plan to continue using SyncStore. Your data will be preserved, and you can choose the plan that best fits your needs.

Yes! We offer self-hosted deployment options for customers who need full control over their data and infrastructure. This is available as a custom Enterprise solution. Contact our sales team to discuss your requirements and get a custom quote.

We provide CSV import tools and migration guides to help you transfer your products, inventory, and customer data. Our support team is available to assist with larger migrations and can help map your existing data structure.

SyncStore is a web-based application that works on any modern browser (Chrome, Firefox, Safari, Edge). It's responsive and works on desktops, tablets, and mobile devices.

We take security seriously. All data is encrypted in transit and at rest. We perform regular security audits, maintain backups, and follow industry best practices to protect your business data.

We offer email support for all plans (response within 24 hours), priority email support for Professional plans, and priority phone support plus a dedicated account manager for Enterprise plans.

Yes! We provide comprehensive documentation, video tutorials, and onboarding support for all plans. Enterprise customers receive personalized training sessions for their teams.

We typically respond to support requests within 24 hours for all plans. Professional and Enterprise customers receive priority support with faster response times (usually within 2-4 hours during business days).